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Watch our Webinar about

Reduce Staffing Stress and Burnout

Tools, Techniques and a Way Out

South Florida Hospital & Healthcare Association Webinar

Healthcare Leadership in a Time of Crisis

COVID-19 and the threat of an ongoing pandemic represent existential threats to even the best of hospitals. In this climate, even relatively minor operational flaws can cause a cascade of system failures that result in disappointing patient satisfaction, self-defeating staff frustration, and avoidable financial hits. Ultimately, what’s at risk is patient safety, community reputation, provider loyalty, and the bottom line. You need immediate help from experienced professionals.

That’s where LifeWings comes in.


We’ve adapted behavior, process, and revenue system change methods from across industries to fit the unique needs of healthcare. We go at-risk, for a fixed fee, and get paid for what we deliver.


Where prior attempts have failed to stick, LifeWings breaks through with an approach focusing on:   

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Foundational – Leadership Support and Management Infrastructures

“Engaged leaders and reliable leader systems – formal Operating System structures and processes."

  • Improved leadership training, coaching and mentoring

  • Foster continuous improvement, innovation, learning, and problem-solving

  • Develop Leader standard work & Tiered huddles

Foundational – Physician Engagement, Development, and Strategy

“Develop Physician partners of the future that sustain your goals and values."

  • Begin cultural shift towards appreciation and development of medical staff

  • Support physician partners on quality, safety, and process-related improvement

  • Work with physician leaders to reduce variations in care, by standardizing best practices

  • Provide ongoing physician education, mentoring, and coaching

Action Step 1 – Develop Highly Reliable, Accountable, Expert Teams

“The way we think, feel, and conduct ourselves across the care journey individually & collectively."

  • Focus on relentless customer service

  • High quality, error-free, healing-based care for your patients

  • Foster team collaboration and trust

Action Step 2 – Deploy Optimized Processes Across All Care Levels

"Create high quality, consistent patient experience at the lowest total cost of care." 

  • Reduce Acute, Behavioral, & Emergency Department Length of Stay

  • Optimize all care coordination & transitions

  • Optimize planning and scheduling; avoid the unanticipated

Action Step 3 – Ensure Revenue Optimization

"Achieve operating income, expense, and margin targets from practice and hospital operations."

  • Advanced labor and supply strategies established to appropriately match demand

  • Timely clinical documentation and billing that accurately reflects care delivery

  • Appropriate levels of reimbursement for FFS, value-based and alternative payment models

  • Streamlined front and back end Revenue Cycle functionality, aligned with Managed Care

  • Targeted service line market share expansion strategies